Delivery and payment

PAYMENTS

  1. Price of particular Product which is displayed on Online Store’s website binds both parties since the moment of receiving confirmation of taking an order. Price mentioned in previous sentence shall not undergo any changes regardless changes of Price on Store, which follow after sending confirmation of taking an order to Client.
  2. Prices of Products on Store are gross prices. The Currency in which the prices are presented depends on User localization or shipping address. In case when the User is located in Poland or the shipping address is in Poland, the prices are presented in PLN (polish zloty). In the other case the prices are presented in EURO.
  3. Method of payment for Products is chosen by Client. Store enables the possibility for paying for Products via following methods:
    1. Direct bank transfer of money to Service Provider’s banking account for PLN no 94 1240 1040 1111 0010 7386 0973, for EURO PL41 1240 1040 1978 0010 7386 1257 (SWIFT: PKOPPLPWXXX) in 3 days since the moment of placing Order; In title, the number of order shall be provided. If the money are not transferred within aforementioned time, the order is automatically cancelled.
    2. Payment via Przelewy24.pl – internet payment system. Subjects providing service for online payments are PayPro S.A. – Settlement Agent – conducting authorization and settlements pursuant to the resolution of Chairman of Polish National Bank No 1/2011 of 1st April 2011 and providing payment service as a national payment institution pursuant to the resolution of Polish Financial Supervision Authority of 10 June 2014, entered into register of payment service along with DialCom24 Sp. z o.o. – Payment Agent – with number IP24/2014 (available at https://erup.knf.gov.pl/View/). Activity of PayPro S.A. as National Payment Institution undergoes the supervision of Polish Financial Supervision Authority.
    3. Complaints concerning payment filed by Clients shall be sent directly to Store. Should any reasons for complaint be not Store’s responsibility, Store passes the complaint to forenamed subjects providing online payment services within Przelewy24.pl service.
  4. Execution of Order begins after receiving the payment for Product and possible shipment cost. Maximal time of Order execution shall not be longer than 7 workdays, an under any circumstances shall not be longer than 14 days since making the contract of sale.
  5. Store restricts the possibility of changing prices of Products available on Store, introducing new Products for sale, introducing and withdrawing Promotional Actions on Store’s websites or introducing changes in accordance with Civil Code and other acts. Such actions shall not breach the rights of people who made contracts of sale of Products offered in Store before the introduction of forenamed changes.
  6. Total price obliging User includes the price of all ordered Products and their shipping price detailed in §4 thereinafter.

DELIVERY

  1. Time of Order execution on Store, indicated in Order placement is the most probable time within which Order shall be executed. In exceptional situations time of Order execution is confirmed by Store’s employee via e-mail or phone.
  2. Products are shipped to indicated address via courier companies:
    • DPD Polska Sp. z o.o.
    • Poczta Polska S.A.
  3. Packages sent via Poczta Polska S.A. are not insured. Packages sent via DPD Polska Sp. z o.o. company are insured.
    1. In case of orders sent via DPD Polska Sp. z o.o. courier company, Client is obliged to contact Store when the package is not delivered within 3 workdays since the day of sending.
    2. In case of orders sent via Poczta Polska S.A., Client is obliged to contact Store when the package is not delivered within 7 workdays since the day of sending.
  4. Detailed price of the shipment of Products are displayed in the process of placing Order. Estimated shipment time in Poland is 3 workdays since the day following the package sending. Estimated shipment time outside Poland is displayed at Store’s website on subpage SHIPMENT AND PAYMENTS.
  5. When receiving the package delivered by courier, Client shall check the completeness of package, condition of package, condition of outer packaging and condition of ordered Product in the presence of courier. In case of any damage of package Client shall shall prepare shipping damage protocol with courier in two identical copies signed by Client and courier.

ESTIMATED TIME OF DELIVERY [working days]

Austria
4 days
Belgium
4 days
Bulgaria
5 days
Croatia
7 days
Czech
3 days
Denmark
4 days
Estonia
4 days
Finland
5 days
France
4 days
Greece
5 days
Espana
5 days
Holland
4 days
Ireland
5 days
Liechtenstein
5 days
Lithuania
3 days
Luxemburg
4 days
Latvia
3 days
Germany
3 days
Portugal
5 days
Romania
5 days
Slovakia
3 days
Slovenia
5 days
Switzerland
5 days
Sweden
4 days
Hungary
4 days
Great Britain
4 days
Italy
5 days